Return Policy

Click here to make a domestic return and/or exchange. 

Click here to make an International Order return and learn more about that process. 

RETURN POLICY

 

 We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at natovi@natoviessence.com

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us here with photos of wrong/damaged items and we’ll sort that out for you.

 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at natovi@natoviessence.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!